6 minutes ago
For three weeks, we were parked in this spot in Monkey Bay, waiting for our new radiator to arrive in Malawi's capital Lilongwe. We had it shipped over from Australia and within two days after we bought it, it had already made it to the UK. Unfortunately, there were no more updates after it left there a day later. We tried phoning the post office in Lilongwe and lodging a missing parcel investigation without success.
So, we decided to go to Lilongwe and have a look ourselves. On Monday morning, 8 am we entered the post office. The lady behind the counter disappeared with our details and returned a couple of minutes later, telling us that the parcel was still in transit and we should come back the next day. But we didn't give up easily. We asked her where it was, as the tracking data had not been updated for more than two weeks. As expected, she replied she didn't know. So we asked her who could find out. She sent us to a different counter elsewhere in the post office. The lady there took our details once more and took us back to the first counter. At that stage our hopes were low and we started debating about what to do next.
5 minutes later, both ladies appeared with our radiator. Apparently it had been waiting at the post office for two weeks, already!
Then, a customs officer entered the scene and explained that she would now have to calculate the duties and taxes we had to pay. We told her that we had read on the Malawi customs website that items imported to repair a temporarily imported vehicle or piece of machinery are exempt from duties. To our great surprise she accepted that right away, without even asking for proof that we had temporarily imported a vehicle!
Tuesday, we installed the new radiator and yesterday we got back on the road. In retrospect, we do admit that we enjoyed the time being broken down in Monkey Bay and we sincerely do not regret not having made the trip to Lilongwe earlier 😁